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Certificate Description | Meet Facilitators |

Metropolitan State University College of Management is offering several workshops in Equal Opportunity(EO),Affirmative Action (AA) and diversity.

To earn a certificate, all nine workshops must be attended. Each workshop awards 0.6 CEUs and some CLEs have been applied for.

Listed are the workshop description:


Certificate Description | Meet Faculties |

The Balanced Scorecard for Public and Nonprofit Professionals provides a single framework to help organizations focus on the best strategies for achieving results. It is an effective management, measurement and communications tool used to establish priorities, allocate resources, monitor progress, measure performance and communicate results.
Participants in this six-week certificate program will learn the basics of how to develop a Balanced Scorecard and use it to align everyone in the organization to its strategic direction. The result is improved effectiveness and efficiency and alignment of day-to-day decision making with long-term strategic objectives.

" The Balanced Scorecard is a communication, information and learning system. Building a scorecard helps managers link today's actions with the achievement of today's priorities. It encourages accountability. And, today, we define accountability by results."

- Pam Syfert, City Manager, Charlotte, N.C.

Session 1 The Balanced Scorecard: What It Is

Objective/Results: Understanding the purpose and function of the Balanced Scorecard approach.

  • Recognizing it as a customer-driven strategic management tool used to focus the organization on being results-based, building on work that is already underway and using key measures for continuous improvement, results and performance accountability.
  • Understanding how to use it as a communications tool for aligning employees with the strategic direction and communicating key results to managers, stakeholders, customers and citizens.
  • Identifying the four perspectives of the Balanced Scorecard: customer, finance, internal process, and learning and growth.

Session 2  Rationale for Using the Balanced Scorecard Approach
Objective/Results: Introducing the Balanced Scorecard into the organization and the steps involved in developing it.

  • Understanding your organization's rationale for using the Balanced Scorecard approach.
  • Implementing the Balanced Scorecard and determining where it fits into the culture of the organization.
  • Learning the critical success factors and steps for implementing and sustaining the Balanced Scorecard.
  • Identifying who will develop the scorecard.
  • Recognizing the importance of language and communication.  

Session 3  Mapping Your Strategy
Objective/Results: Developing a strategy map, the core of the Balanced Scorecard, which facilitates the desired results to achieve the organization's vision.

  • Identifying the most important things you need to do along the route to reach your destination.
  • Defining your strategic objectives and creating a strategy map.  

Session 4 Measurement Drives Results
Objective/Results: Identifying and developing performance measures to provide feedback critical for assessing progress and making improvements.

  • Determining if you are going in the right direction, and making the kind of progress you expected.
  • Assessing data to help you determine where you need to adjust your strategy.
  • Choosing key measures to assist the organization in staying focused on the desired results and continuous improvement over the long run.
  • Understanding the logic model and recognizing result indicators and performance measures, family of measures, lead and lag measures, and baselines.  

Session 5 Setting Targets and Allocating Resources
Objective/Results: Using the Balanced Scorecard to set targets for improving results and performance.

  • Knowing the elements of a Balanced Scorecard.
  • Identifying targets to help your organization determine its priorities, initiatives and accountability.
  • Using performance-based budgeting to decide where to allocate scarce resources. 

Session 6 Making the Balanced Scorecard Operational
Objective/Results: Knowing how to use data to improve ongoing decision making, planning and budgeting.

  • Creating a Balanced Scorecard by collecting and reporting data to support ongoing decision making and communicate with stakeholders, customers and employees on a regular basis.
  • Integrating the Balanced Scorecard into the ongoing work of the organization and using it to change the way the organization operates so it is customer-driven and results-based.

For more information about workshops/seminars contact Paula Ball at
612-659-7254 or email at paula.ball@metrostate.edu 

Brooklyn Park - Law Enforcement and Criminal Justice Education Center Minneapolis Campus Midway Center Saint Paul Campus Saint Paul Campus