The staff of the Center for Accessibility Resources  works collaboratively with students and faculty to coordinate disability-related services. This complaint/grievance procedure shall apply to all students registered
with the Center for Accessibility Resources Saint Paul, MN at Metropolitan State University. This procedure is designed to provide students with guidance through the process for registering a complaint or grievance based on the following defined circumstances:

  1. When a student is denied an accommodation by the Center for Accessibility Resources.

  2. When approved accommodations are not implemented.

Internal Complaint/Grievances Procedure

For complaints related specifically to accommodations provided through the Center for Accessibility Resources, the following procedures shall be followed.

  • When a student does not agree with the denial of a requested accommodation, he/she is encouraged to discuss their concern with the Director of the Center for Accessibility Resources within five (5) business days from the date of the denial. The complaint can be submitted either in writing (hard copy or electronic) or communicated verbally.

  • If the student does not agree with the decision of the Center for Accessibility Resources, regarding the denied accommodation(s), the student may appeal the decision in writing to the Dean of Students within ten (10) business days from the date of the decision. The Dean will communicate her/his decision to the student in writing within ten (10) business days from the date the appeal was received.

  • If the student does not agree with the Dean of Students' decision, the student may appeal this decision in writing to the Provost and Executive Vice President for Academic and Student Affairs . The Provost and Executive Vice President for Academic and Student Affairs will communicate her/his decision to the student in writing within ten (10) business days from the date of the appeal. The decision on appeal exhausts the student's administrative remedies under this procedure. Should the student not be satisfied with the outcome of appeal to the Vice President, the student may utilize the external complaint process as outlined in "External Grievances/Complaint Procedure" below.

  • A student who believes she or he has been or is being subjected to conduct prohibited by Board Policy 1B.1 Equal Opportunity and Nondiscrimination in Employment and Education is encouraged to report the incident to the designated officer. The designated officer, Affirmative Action Officer, can be contacted at 651-793-1272, Founders Hall, room 315, Saint Paul Campus.

External Grievances/Complaint Procedure

  • Students who are dissatisfied with the result of the Internal Grievance/Complaint Procedure should contact the U.S Department of Education Office of Civil Rights (section 504) or the Department of Justice (ADA) if they feel they have been denied access to, or the benefit of, any University academic program or activity.

Students are encouraged to follow the Internal Complaint/Grievances procedure. However, students are not required by law to use the institutional grievance/complaint process before filing a complaint with the Office of Civil Rights (OCR). If a student uses an institutional grievance process and also chooses to file the complaint with OCR, the complaint must be filed with OCR within 60 days after the last step of the Internal Grievances/Complaint Procedure.

The Unites States Office of Civil Rights is the agency responsible for addressing complaints related to discrimination on the basis of disability in postsecondary institutions. A complaint must be filed within 180 calendar days of the date of the alleged discrimination, unless the time for filing is extended by OCR for good cause. For more information please go to http://www2.ed.gov/about/offices/list/ocr/complaintintro.html

All Complaints/Grievances which do not involve the mandated rights of students can be resolved by following the Student Complaints and Grievances, University policy #3030.

Revised 10/21/13