Major job duties
1. Greet students and other guests (remotely and in-person) in a professional manner; help with general office management, but not limited to filing, answering and directing phone communication, responding to emails, scheduling appointments, confirming room reservations, copying, faxing, postal mailing, creating purchase orders (via computer), research culturally relevant topics, using Zoom and other technology for meetings, help with retention initiatives, revising written communications, and other duties as assigned. Practice health and safety (adhere to MN Executive Orders, University policies and procedures, etc.) Contribute to the development of related programming for the Multicultural, American Indian and Retention Services Department (MAIR) Director, Student Success Coordinators and Dean of Students.
2. Under the direction of the MAIR Director and Student Success Coordinators, assist with student intake (in person and virtually), develop and promote internal and external community resource connections for students, incorporate into referral resources and self-help library. Research topics specifically for LGBTQ+ students and other diverse communities as needed. Help direct and guide duties of undergraduate work study students and volunteers as assigned by MAIR Director and Student Success Coordinators.
3. Assist with planning, completing and promoting events for LGBTQ+ Students and intended populations and communities.
4. Assist with event planning, prepare posters, flyers, announcements and help to maintain the Facebook and other social media pages.
5. Maintain the Resource Center Library (this may include, but is not limited to: Checking books and other items in and out. Helping patrons find books and other items. Preparing new books and other items to make them ready for library use. Shelving books and other library materials).
· The Student Office Assistant will assist the Women’s and LGBTQ+ Coordinator with the day-to-day operations of the Women’s and LGBTQ+ Resource Center, including general clerical duties; assisting with marketing and logistics for events and programs; and maintaining the Resource Center library.
· The Student Office Assistant will also staff the Resource Center during open hours, maintain a welcoming, inclusive, and well-kept space in addition to providing support for institutional and community resource referral related to gender and sexuality.
The undergraduate work-study position engages effectively with student situations in consultation with the MAIR Director and/or Coordinators. This position works with students to identify needs, access referrals and resources, and assess progress toward meeting stated and program goals.
Qualifications and experience
· The Student Office Assistant must have an awareness of the cultures and needs of LGBTQ+ communities as well as knowledge of current women’s issues.
· Has experience working or volunteering with women’s or LGBTQ+ organizations.
· Must be enrolled (Spring semester 2022) undergraduate or graduate student at Metropolitan State University and making satisfactory academic progress. Student must be enrolled and making satisfactory academic progress for each semester during term of employment.
· Must plan to enroll for Spring semester 2022 at Metropolitan State University.
· Provide basic academic support services and information to students and their dependents and other community members such as alums and local community members.
· Excellent customer service skills (phone, in-person, public presentations)
· Proficient with computer applications such as Microsoft Word, Xcel, Publisher, and Zoom.
· Excellent oral and written communication skills.
· Reliability, punctuality and responsibility.
· Desire to motivate and assist students in attending to their academic progress, physical and emotional health.
· Ability to maintain confidentiality.
· Patience, empathy, supportive active listening skills.
· Ability to research culturally relevant, diverse and inclusive topics.
· Ability to work independently and as a team member.
· Self-starter; demonstrated initiative and problem-solving skills.
· Ability and interest in working in multicultural, ethnically diverse and culturally diverse environments.
· Experience with providing services to historically underrepresented populations.
This position works with the Women’s and LGBTQ+ Coordinator as well as the MAIR Student Success Coordinators and Dean of Students, to serve students and their families and provides services to other staff, and faculty as needed
The application deadline is January 10, 2021. All applicants must submit a cover letter and a resume to firstname.lastname@example.org
Cover letter must include a statement as to why you are interested in this position and how you will be a good fit for the work outlined, as well as the Women’s and LGBTQ+ Resource Center’s mission, vision, and values.
Resume must include:
· Relevant Work and volunteer experience such as experience working with the LGBTQ+ community or women’s organizations.
· Examples of event planning experience
Student leadership and/or involvement with student organizations (at Metro State and any other colleges/universities)