MIS 9005

ITIL - Whati's it all About, Alfie

Undergraduate credit
Effective January 12, 2004 – Present

Graduation requirements this course fulfills

ITIL (Information Technology Infrastructure Library) is a set of best practices standards for Information Technology (IT) service management. ITIL provides enterprises with a scalable, vendor-neutral approach to improve the quality service through integrated processes. This seminar will introduce ITIL, what is its purpose, where is it going, and who is adopting it. It will also address the emerging relationship between ITIL and existing practices in IT along with the value of ITIL certification.

Learning outcomes