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Complaints and grievances

Notice of Student Complaint Process

Metropolitan State University is part of the Minnesota State College and Universities System (Minnesota State) of public two and four year institutions of higher education designed by Minnesota Statues chapter 136F and governed by the Board of Trustees of the Minnesota State Colleges and Universities. Metropolitan State is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools (HLC). If you wish to file a complaint about Metropolitan State with the HLC, you may do so by contacting:

Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, IL 60604-1413

Metropolitan State takes student complaints and grievances seriously. If you have a complaint about Metropolitan State, we encourage you to utilize the Institution’s Student Complaint and Grievance Process provided in Minnesota State Board Policy 3.8 and System Procedure 3.8.1. If your grievance involves a Board Policy, the actions of the Metropolitan State president, an issue of institutional or program quality such as an institution’s compliance with the standards of an accrediting or licensing agency, or a claim of consumer fraud or deceptive trade practices, you may appeal to the Office of the Chancellor pursuant to the Board Policy 3.8 and System Procedure 3.8.1. The contact information for the Office of the Chancellor is:

Academic and Student Affairs
Office of the Chancellor
500 World Trade Center 
30 East Seventh Street, Suite 350
Saint Paul, MN 55101-7804

This process does not apply to other complaints or grievances subject to different procedures specified in board, college, or university policies or procedures, or other regulations the below:

Other Concerns and Complaints

It is preferred to use informal means to address issues with the individual(s) and/or departments involved in the issue whenever possible.  When that is not reasonable or does not result in an acceptable outcome, the formal means to report concerns and complaints are listed below.  Report may be made by a student, faculty, staff, administrator or any other concerned individual with information about an issue. 

The forms below are not intended for use in emergency.  Please call 911 for situations that pose an immediate risk to health, life, property or environment.

Discrimination or harassment

Harassment or unfair treatment related to being a member of a protected class

How to report

Discrimination/Harassment Complating Form

For more information

Nondiscrimination in employment and education

Related Policy

Minnesota State Policy 1.B.1

Primary University Contact

Chief Diversity Officer, Equal Employment and Diversity Office

Sexual harassment, violence, or sexual misconduct

Acts of sexual harassment, sexual violence or sexual misconduct including dating and relationship violence or stalking, involving students, employees or other university visitors  

How to report

Report Form for Sexual Misconduct, Dating/Relationship Violence, Stalking (eForm)

For more information

Title IX

Related Policy

Minnesota State Board Policy 1.B.3

Primary University Contact

Maya Sullivan, Dean of Students, Student Affairs

Mental health or behavioral of a student

Concerning and threatening behavior of a student that poses a high but not immediate risk for harm or danger to self or others, and any other action of a student that interferes with the education of any other student or interferes with the operations of the university in carrying out its responsibility to provide an education.

For immediate emergency, dial 911 or campus security.

How to report

Code of Conduct Incident Reporting form (eform)

For more information

Student Code of Conduct

Related Policy

Policy 1020: Student Conduct Code

Primary University Contact

Associate Provost for Student Success

Behavioral Intervention Team


Mental health or behavioral of an employee

Concerning and threatening behavior of an employee that poses a high but not immediate risk for harm or danger to self or others or any other acts or behaviors of an employee that are fraudulent, unethical, disrespectful, illegal or violate policy.

For immediate emergency, dial 911 or campus security.

How to report

Contact Human Resources, 651-793-1275, Founders Hall 305

Related Policy

Employee Code of Ethics

Minnesota State Board Policy 1C.2 Fraudulent or Other Dishonest Acts

Minnesota State Procedure 1C.0.2 Respectful Workplace

Primary University Contact

Chief Human Resources Officer, Human Resources

Academic and student services 


How to report

For more information

Related Policy

Primary University Contact

Academic Appeal for decisions related to grades, program and graduation requirements

Academic Appeal/Request for Ombudsperson Assistance (eform)

File an academic appeal

University Procedure 202

University Ombudsperson, Gateway Student Services

Academic Integrity - Any student behavior or activity that seeks or achieves misrepresentation of the originality of a student’s work, or damage to another student’s work

Academic Integrity Report (eform)

Academic Integrity policies and procedures

Academic Integrity Policy 2190


Academic Integrity Procedures 219

Associate Provost for Student Success

Other student complaints and grievances outside of the types listed

Gateway Ask Us! (eform)


Select topic “Complaints”



University Policy 3030-Student Complaints and Grievances

Gateway and Associate Provost for Student Success

Food for Thought Food Pantry

Submit with food pantry staff

Food for Thought food pantry


Associate Provost for Student Success