Skip to main content

 Fall registration is now open

Service Center - New Temporary Location NML209

Institutional Effectiveness and Technology

Institutional Effectiveness and Technology (IET) at Metro State University is committed to the mission of teaching and learning by providing support and services critical to academic success. IET is responsible for strategic leveraging of technology resources, operations, and services that align with the initiatives and goals of the University. IET is also responsible for university-wide strategic planning, project management and service management.

Stephen Reed is Vice President of Institutional Effectiveness and Technology (CIO).

Service Center

The IET Service Center is the point of contact for providing technology customer support. Reach out to our Service Center for assistance and we will get you to the right resources and solutions. We are here to support you!

Service Portal

Technology Resource Guides:

We have technology resource guides available tailored to both students and employees. Learn more about the resources you have available.

Digital Accessibility

Institutional Effectiveness and Technology supports Digital Accessibility to ensure all members of the campus community can access the available resources, tools, and knowledge. This includes training on creating accessible digital materials, accessibility reviews of technology solutions, and assistive technology support.

Information and Data Security

Academic Technology Services

IET is committed to providing a high quality educational experience for both faculty and students, and offers an array of services. D2L Brightspace support and our instructional media services help faculty host and create engaging content, while our technology solution consultation professionals are here to guide you in harnessing the full potential of educational technology. Additionally, we are dedicated to promoting inclusivity through our accessibility technologies support services, ensuring that every student has the support they need to excel. Contact us to learn more or get academic technology support.

University Software Purchase, Contracts, and Technology Solutions

Data and Reporting Services

Our Institutional Effectiveness and Research team offers a comprehensive range of university data and reporting services, as well as establishing and maintaining data standards and governance framework. These resources are designed to facilitate the fulfillment of administrative, programmatic, and analytical requirements, empowering informed decision-making, fostering student success, and advancing strategic planning through a continuous, data-driven improvement approach.

Project Management

The Project Management Office (PMO) is a centralized project management resource for the university. The PMO manages and reports progress on university division work-plan projects. Resources, templates, tools and guides are provided by the PMO for others across the university to use to manage their work.

Service Management

Our Service Management Office (SMO) manages our service portal including our service catalog and knowledge base. SMO serves as a source of guidance for applying service management (ITIL) best practices across the University that facilitate service delivery outcomes that are efficient, effective and add value for the faculty, staff and students we serve.

IT Operations & Solutions Architecture

IT Operations & Solutions Architecture develops and maintains many of the core systems which provide the underlying foundation for our administrative and educational systems and tools by providing application development, integration services, and support for custom and third-party solutions.