Student Concerns and Complaints

Notice of Student Complaint Process

Metropolitan State takes student complaints and grievances seriously. If you have a complaint about Metropolitan State, we encourage you to utilize the institution’s Student Complaints and Grievances Policy 3030 and Procedure 303. If your grievance involves a Board Policy, the actions of the Metropolitan State president, an issue of institutional or program quality such as an institution’s compliance with the standards of an accrediting or licensing agency, or a claim of consumer fraud or deceptive trade practices, you may appeal to the Office of the Chancellor pursuant to the Minnesota State Board Policy 3.8 and System Procedure 3.8.1.

It is preferable to use informal means to address issues with any individual(s) and/or departments involved in a given issue whenever possible. For general student complaints or feedback, please click the Gateway AskUs! (eform) and select “Complaints”. When that is not reasonable or does not result in an acceptable outcome, the formal means to report concerns and complaints are listed below, by type or category. These include:

  • Academic and Student Services: Concerns regarding academic appeals, academic integrity, student conduct codes of violation, student mental health or behavioral concerns, or other concerns
  • Accommodation-related Discrimination: Discrimination or harassment related to approved accommodation(s) not being implemented
  • Discrimination or Harassment: Harassment or unfair treatment related to being a member of a protected class
  • Sexual Misconduct, Harassment, or Violence: Acts of sexual misconduct, harassment or violence involving students, employees or other University visitors
  • University Operations, Policies, or Standards: Concerns related to employee violations of University policies or standards, safety, financial practices, employee behavior/conduct, or technology use
  • Contacting Minnesota State Chancellor’s Office
  • Filing Concerns with the Higher Learning Commission

Academic and Student Services

Type How to Report For more Information Related Policy Primary University Contact

Academic Appeal (grades, program and graduation requirements)

Academic Appeal/Request for Ombudsperson Assistance (eform)

File an academic appeal

University Procedure 202

University Ombudsperson, Gateway Student Services

Academic Integrity (cheating, plagiarism, and other academic dishonesty)

Students report breaches of academic integrity to an advisor, professor, dean, or the provost

Academic Integrity policies and procedures

Academic Integrity Policy 2190

 

Academic Integrity Procedures 219

Associate Provost for Student Success

Student Code of Conduct violation

Code of Conduct Incident Reporting Form (eform)

Student Code of Conduct

University Policy 1020– Student Conduct Code

Dean of Students

Student mental health or behavioral concerns

For immediate emergency, dial 911 or campus security.

Concerning Behavior Referral Form (eform)

After hours:  Metro State CARES support line 651-793-1568
Student Counseling Services is available for students seeking help for themselves.  

Behavioral Intervention Team

Food for Thought Food Pantry Submit with food pantry staff Food for Thought food pantry   Associate Provost for Student Success
Other student complaints and grievances outside of the types listed on this page

Gateway Ask Us!(eform)

Select topic “Complaints”

  University Policy 3030-Student Complaints and Grievances Gateway and Associate Provost for Student Success

Discrimination or Harassment

Harassment or unfair treatment related to being a member of a protected class

How to Report

Discrimination/Harassment Complaint Form (.PDF)

For more Information

Nondiscrimination in employment and education

Related Policy

Metropolitan State University Policy 1010

Primary University Contact

Chief Diversity Officer, Equal Employment and Diversity Office

Sexual Misconduct, Harassment or Violence

Acts of sexual misconduct, harassment or violence involving students, employees or other University visitors

How to Report

Report Form for Sexual Misconduct, Dating/Relationship Violence, Stalking (eform)

For more Information

Title IX

Related Policy

Minnesota State Board Policy 1.B.3

Primary University Contact

Dean of Students, Student Affairs

University Operations, Policies or Standards

Concerns related to employee violations of University policies or standards, safety, financial practices, employee behavior/conduct, or technology use

How to Report

EthicsPoint

Provides option to submit anonymously, if desired.

For more Information

EthicsPoint FAQs

Related Policy

Employee Code of Conduct

Fraudulent or other Dishonest Acts policy

Primary University Contact

Chief Finance Officer, Finance and Operations

If your grievance involves a Board Policy, the actions of the Metropolitan State president, an issue of institutional or program quality such as an institution’s compliance with the standards of an accrediting or licensing agency, or a claim of consumer fraud or deceptive trade practices, you may appeal to the Office of the Chancellor pursuant to the Board Policy 3.8 and System Procedure 3.8.1. The contact information for the Office of the Chancellor is:

Academic and Student Affairs
Office of the Chancellor
500 World Trade Center 
30 East Seventh Street, Suite 350
Saint Paul, MN 55101-7804

Metropolitan State University is part of the Minnesota State College and Universities System (Minnesota State) of public two and four year institutions of higher education designed by Minnesota Statues chapter 136F and governed by the Board of Trustees of the Minnesota State Colleges and Universities. Metropolitan State is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools (HLC). If you wish to file a complaint about Metropolitan State with the HLC, you may do so by contacting:

Higher Learning Commission
230 South LaSalle Street, Suite 7-500
Chicago, IL 60604-1413