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HSER 353 Human Services Case Planning and Methods

This course familiarizes students with social casework practices. It focuses on the process of engagement (intake) assessment and contracting with diverse systems in an urban environment. Emphasis is on the beginning skills in interviewing, assessment and treatment planning, including advocacy and referral.

Special information

Fee: $75.00 Utilization of Electronic Health Record Tool.
4 Undergraduate credits

Effective August 18, 2018 to present

Learning outcomes


  • Analyze the needs and strengths of consumers.
  • Become familiar with interviewing and assessment techniques.
  • Examine the history and models of case management.
  • Examine the roles of broker, advocate, and community mobilizer.
  • Explore issues affecting human service workers and organizations.
  • Learn the components and documentation necessary for organizing case files.
  • Practice cultural competence; appreciate the role of multiculturalism and ethnic diversity in the delivery of human services.
  • Understand ethical issues in case management and human services.
  • Understand the delivery, language, and structure of human services

Summer 2023

Section Title Instructor books eservices
01 Human Services Case Planning and Methods Corman, Michael Books for HSER-353-01 Summer 2023 Course details for HSER-353-01 Summer 2023

Spring 2024

Section Title Instructor books eservices
50 Human Services Case Planning and Methods Rafferty, John Books for HSER-353-50 Spring 2024 Course details for HSER-353-50 Spring 2024