HSER 353

Social Casework Methods

4 Undergraduate credits
Effective August 1, 1998 – August 17, 2018

Graduation requirements this course fulfills

This course familiarizes students with social casework practices. It focuses on the process of engagement (intake) assessment and contracting with diverse systems in an urban environment. Emphasis is on the beginning skills in interviewing, assessment and treatment planning, including advocacy and referral.

Learning outcomes


  • Analyze the needs and strengths of consumers.
  • Become familiar with interviewing and assessment techniques.
  • Examine the history and models of case management.
  • Examine the roles of broker, advocate, and community mobilizer.
  • Explore issues affecting human service workers and organizations.
  • Learn the components and documentation necessary for organizing case files.
  • Practice cultural competence; appreciate the role of multiculturalism and ethnic diversity in the delivery of human services.
  • Understand ethical issues in case management and human services.
  • Understand the delivery, language, and structure of human services