MGMT 640 Quality Improvement in Organizations
This course examines organizational excellence and continuous improvement of quality from the managerial perspective. Topics include customer focus and satisfaction, the role of leadership, strategic planning, management by fact, human resource development and management, process design and improvement, and their impact on business/organizational results.
4 Graduate credits
Effective January 13, 2003 to present
Learning outcomes
General
- Appreciate the organizational significance of managing the quality to achieve internal and external customer satisfaction, and improved productivity and profit.
- Describe how quality can be integrated with other elements of corporate and marketing strategies.
- Explain the theory, principles, purposes, and techniques of quality improvement.
- Identify and describe the broader quality management systems, and the way that these operate.
- Demonstrate effective quality improvement training skills within selected organizational contexts.
- Discuss ethical issues confronting within the quality improvement context.
- Gain an appreciation of the complexities associated with implementing quality improvement changes within an organization.
- Study breakthrough quality in order to understand the operations of successful service and manufacturing firms that can be benchmarks for future management practice.
- Understand selected adult learning and training principles as they apply to quality improvement.