MGMT 640

Quality Improvement in Organizations

4 Graduate credits
Effective January 13, 2003 – Present

Graduation requirements this course fulfills

This course examines organizational excellence and continuous improvement of quality from the managerial perspective. Topics include customer focus and satisfaction, the role of leadership, strategic planning, management by fact, human resource development and management, process design and improvement, and their impact on business/organizational results.

Prerequisites

Learning outcomes