MGMT 7032

Serving Students Well in the Most Difficult Situation

Graduate credit
Effective August 18, 2018 – Present

Graduation requirements this course fulfills

As student service roles become more complex with software and procedural changes along with having to do more with fewer resources, our own capacity to handle stressful situations also decreases. This can lead to simple miscommunication or simple conflict escalating into combative, sometimes even unsafe, situations.

Learning outcomes