This course focuses on knowledge management, organizational learning, e-governance, accountability, and evaluation in the strategic management of information. Important themes include strategies for organizational learning and knowledge sharing-including communities of practice.
- Demonstrate a conceptual and practical understanding of performance monitoring, outcome measurement, and the impact evaluation of public and nonprofit programs and services;
- Identify the major sources of bias in estimating the effect or impact of a policy or program in the public and nonprofit sectors;
- Understand how experimental, quasi-experimental, non-experimental research designs minimize bias in program effect estimates;
- Describe ways in which information from the process and outcome monitoring and evaluation of policies and programs can be used for improved budgeting and management in public and nonprofit organizations;
- Define the field of e-government and e-democracy; and
- Articulate the potential of ICT in improving public service delivery, co-production of policies and programs, and the oversight of public and nonprofit organizations.