MPNA 680

Information Management, Evaluation, and Public Accountability

4 Graduate credits
Effective August 12, 2010 – Present

Graduation requirements this course fulfills

This course focuses on knowledge management, organizational learning, e-governance, accountability, and evaluation in the strategic management of information. Important themes include strategies for organizational learning and knowledge sharing-including communities of practice.

Learning outcomes


  • Demonstrate a conceptual and practical understanding of performance monitoring, outcome measurement, and the impact evaluation of public and nonprofit programs and services;
  • Identify the major sources of bias in estimating the effect or impact of a policy or program in the public and nonprofit sectors;
  • Understand how experimental, quasi-experimental, non-experimental research designs minimize bias in program effect estimates;
  • Describe ways in which information from the process and outcome monitoring and evaluation of policies and programs can be used for improved budgeting and management in public and nonprofit organizations;
  • Define the field of e-government and e-democracy; and
  • Articulate the potential of ICT in improving public service delivery, co-production of policies and programs, and the oversight of public and nonprofit organizations.

Spring 2020

Section Title Instructor
01 Information Management, Evaluation, and Public Accountability Misukanis, Ma Books Course details

Summer 2020

Section Title Instructor
50 Information Management, Evaluation, and Public Accountability Staff Books Course details