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HSER 369 Program Evaluation

This course focuses on the knowledge and skills needed to appropriately identify, collect, analyze and report evaluative information to be used in making decisions about, and changes in, programs. Topics include approaches to program evaluation, the process of planning and conducting an evaluation, basic principles and practices of designing evaluation instruments, and methods for interpreting and presenting data with an emphasis on providing relevant information to decision makers. This course is appropriate for anyone in business, public, nonprofit or human services administration who is responsible for making decisions about service programs or for conducting evaluations.
4 Undergraduate credits

Effective August 14, 2023 to present

Meets graduation requirements for

Learning outcomes


  • Identify and focus evaluation issues or questions.
  • Articulate, orally and in writing, how to do useful evaluations.
  • Conduct a utilization-focused evaluation.
  • Consult with decision-makers and information users concerning their information needs.
  • Design an evaluation study for a program.
  • Design and use appropriate data collection instruments/methods.
  • Understand how to analyze and report results.

Fall 2023

Section Title Instructor books eservices
50 Program Evaluation Gibbons, Roberta Books for HSER-369-50 Fall 2023 Course details for HSER-369-50 Fall 2023