This course examines causes and underlying factors of interpersonal conflict in human interactions. The course covers principles and techniques to diagnose conflict, develops an understanding of issues causing conflict, differentiates between various types of conflict, explores the variety of forces and factors which push conflict in a productive or dysfunctional direction, and develops personal skills to influence outcomes to the inevitable conflict situations one encounters in one's personal and professional lives.
- Appreciate different uses of power in conflict episodes.
- Learn to assess conflict situations.
- Understand how to direct a conflict in a path toward resolution acceptable to both parties involved in it.
- Understand the nature and causes of interpersonal conflict.