MGMT 340 Managing Quality

General

• Appreciate the organizational significance of managing the quality to achieve internal and external customer satisfaction, and improved productivity and profit.
• Describe how quality can be integrated with other elements of corporate and marketing strategies.
• Explain the theory, principles, purposes, and techniques of quality improvement.
• Identify and describe the broader quality management systems, and the way that these operate.
• Demonstrate effective quality improvement training skills within selected organizational contexts.
• Discuss ethical issues confronting within the quality improvement context.
• Gain an appreciation of the complexities associated with implementing quality improvement changes within an organization.
• Study breakthrough quality in order to understand the operations of successful service and manufacturing firms that can be benchmarks for future management practice.
• Understand selected adult learning and training principles as they apply to quality improvement.