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Counseling Services FAQ

​​​​​​What can I expect from my first appointment?

  • First, students will be emailed initial consultation paperwork that is to be completed prior to their first appointment. Then, clients begin with a one-hour initial consultation, via telehealth, that will cover student’s current and historical difficulties/concerns, a review of treatment options, and recommendations to assist the student in obtaining the most appropriate level of care and services.

Are my services confidential?

  • All communication between Client and Counselor will be held in confidence and will not be revealed to anyone unless you give written authorization to release the information. PLEASE NOTE: There are legal and ethical exceptions to confidentiality which require that the counselor take responsible action. Please refer to Counseling Services Informed Consent for additional information

Do I need to have insurance to access services?

  • No, Counseling Services does not bill insurance for services. Our services are available to all currently enrolled Metropolitan State University students during their period of enrollment at the institution.

Is there a session limit for services?

  • We operate from a short-term therapy model, offering students 10 sessions to address identified goals, in order to serve more students and reduce wait times. Typically, students meet with their counselors weekly or biweekly. As you approach your 10th session, you and your counselor will determine if termination is appropriate, referral to an off-campus provider for longer-term therapy, or if additional sessions may be accommodated. Counseling Services can provide case management services for eligible students.

Do you provide academic advising or admissions counseling?

  • Although we do not provide academic advising or admissions counseling, we do assist students with academic skill development as well as career exploration, in addition to the psychological services we provide.

What if I am already established with a counselor in the community?

  • If you are already established with a mental health provider, we encourage students to remain with that provider. If students need other mental health support including psychiatry or psychological testing, case management services can be provided to facilitate referrals.

What happens if I need to change or miss my appointment?

  • We ask that you notify us within 24 hours of your scheduled appointment. If you miss a scheduled appointment and we do not hear from you, we will send you an email, or contact you by phone asking if you want to continue with counseling. If you do not respond, we will assume you are no longer interested in counseling and services will be terminated. If you no-show or late cancel 3 scheduled appointments within an academic year, you will need to speak to a licensed counselor regarding your eligibility for continued services.

Do you offer evening appointments?

  • Our latest appointment of the day is 3 p.m.

Do you offer groups, family, or couples counseling?

  • We periodically offer groups. We do not offer family or couples counseling but can provide referral options to community providers.

Can I schedule an appointment for someone else?

  • No, counseling is a personal choice. We encourage each student to reach out when they feel it is the right time for them.

What kind of psychological testing do you provide?

  • We provide psychological testing on a limited basis. Please call our office to inquire.

Do you provide letters of support for disabilities, emotional support animals, gender affirming treatments etc.?

  • No, however we can help get students connected to providers who may be able to assist.