The staff of the Center for Accessibility Resources (CAR) works collaboratively with students and faculty to coordinate disability-related services for students. The complaint/grievance procedure applies to all students registered with CAR at Metro State University.
Internal complaint/grievances procedure
- When a student does not agree with the denial of a requested accommodation, they are encouraged to discuss their concern with the director of CAR within thirty days from the date of the denial. The complaint can be submitted either in writing (hard copy or electronic) or communicated verbally and should describe the decision they would like to discuss and the rationale behind it. Concerns can often be resolved at this informal level.
- If a student believes they have been or are being subjected to conduct prohibited by Equal Opportunity and Nondiscrimination in Employment and Education policies, they may file a discrimination/harassment complaint with the VP of the Office of Equity and Inclusion.
- Students may also file a complaint directly with the U.S. Department of Education Office of Civil Rights (section 504) or the Department of Justice (ADA) if they feel they have been denied access to, or the benefit of, any university academic program or activity. Students are not required by law to use the institutional grievance/complaint process before filing a complaint with the Office of Civil Rights (OCR). A complaint must be filed within 180 calendar days of the date of the alleged discrimination.
- All complaints/grievances which do not involve the mandated rights of students can be resolved by following the Student Complaints and Grievances, University policy #3030. A listing of all Metro State complaint reporting processes and forms can be found on the Student Concerns and Complaints page.